Understand payment statuses and reports

Payment status tells you whether an attendee can be counted as paid, needs follow-up, or has had their payment reversed. Use the attendee list and event report together when reconciling an event.

Know what each status means

• Paid — Stripe confirmed the payment.
• Awaiting Payment — registration exists, but checkout has not completed.
• Waived — the fee was intentionally removed by your team.
• Refunded — a completed payment was refunded.
• Failed — the payment attempt did not complete successfully.
• Not Required — the registration does not require payment.

Filter the attendee list

Open Manage Attendees and filter by payment status to find unpaid, refunded, or failed registrations. Use the result to send a payment link, contact a guest, or update your door-team list.

Read the event report

The event report separates paid, pending, waived, refunded, and failed registrations. Compare those counts with Stripe's payment records when preparing your final revenue summary.

Reconcile before the event

Resolve pending and failed payments before printing badges or finalizing attendance numbers. A guest with an incomplete payment may still need to finish checkout before receiving paid-event access.