Troubleshooting sign-in and passwords

Can't get in? Most sign-in problems come down to the URL, the credentials, or the reset email. Here's what to check.

You see "invalid credentials"

Double-check the email spelling and remember that passwords are case-sensitive. If you're unsure, use Forgot your password? to reset it.

You're redirected to the main homepage

Your organization's root URL redirects to the main GatherPro site. Go directly to https://<your-organization>.gatherpro.events/portal/login instead.

The password reset email didn't arrive

Wait a minute or two, check your spam folder, and confirm you entered the same email address used for your account. Ask an Owner to reset your password if it still doesn't arrive.

You don't see your events

Confirm you're signed into the correct organization. Each workspace is separate, so an account created for one organization won't show another's events.

You were temporarily locked out

Too many failed sign-in attempts lock login briefly for your account. Wait a few minutes and try again, or have an Owner reset your password.

Still stuck? Contact GatherPro support with your organization name and the error you saw.