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Troubleshooting email delivery

Troubleshooting4 min read

Email is how guests learn they're registered. When messages go missing, work through these checks.

Confirm the email was sent

Open the Manage Attendees tab for the event to resend confirmation manually if needed.

Check the recipient address

Typos are the most common cause. Verify the attendee's email on their record and correct it before resending.

Ask them to check spam

Legitimate email sometimes lands in spam. Ask the guest to check their spam or promotions folder and to add the sender to their contacts.

Review your templates

Open Settings → Email Templates and make sure the confirmation and reminder templates are filled in and use the correct sender address.

Check scheduled emails

If you scheduled a message, confirm the send time hasn't already passed and that it's set to the intended audience (all, confirmed, checked-in, and so on).

Still not arriving? Contact GatherPro support with the event name and the recipient's email address.

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