Troubleshooting common issues

Most event-day snags have a quick fix. Work through these checks before contacting support.

Guests report they never received their confirmation email

Open the Emails tab for the event. If the email shows as sent, confirm the address is correct and resend it. Ask the guest to check their spam folder and add the sender to their contacts.

The QR scanner isn't recognizing codes

Make sure the camera has permission for the scanner page, clean the lens, and improve the lighting. If it still fails, reload the page or try another device and browser.

Walk-in registrations aren't appearing

Confirm the walk-in feature is enabled in your event settings. Check the network connection and refresh the dashboard — new entries should appear immediately.

The badge printer isn't responding

Verify the printer is powered on, on the same network, and loaded with paper. Restart the printer and the scanning device. For USB, reseat the cable or try another port.

The registration page won't load

Check the event is published (not draft) and that you're using the correct subdomain and event slug. Open the page in a private window to rule out a caching problem.

For anything unresolved, contact GatherPro support with your organization name, event name, and the exact error message.