Issue a refund for a ticket

Refunds are managed in your connected Stripe Dashboard. GatherPro records the attendee's payment state after Stripe confirms the refund.

Confirm the request

Open the attendee's order and verify the guest, event, amount, and refund policy before taking action. Only refund a completed payment; pending or failed attempts do not represent collected revenue.

Find the payment in Stripe

From Settings → Payments, open your connected account in Stripe. Locate the payment using the attendee details or payment record, then choose Refund.

Choose the refund amount

Issue a full refund or enter a partial amount according to your event policy. Review the amount and destination before confirming because Stripe sends the funds back to the original payment method.

Verify the update

Allow Stripe's webhook notification to reach GatherPro, then refresh the attendee order. The payment status should change to Refunded and the event report should exclude the refunded amount from paid revenue.

Tell the guest what to expect

Send the guest a confirmation with the refunded amount and explain that their bank may take several business days to display the funds.